1. Return eligibility & window
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Final Sale Policy
All sales are final. We do not accept returns or exchanges due to incorrect size, change of mind, personal preference, or any other customer-related reason.
We only offer a replacement or refund if your item arrives with a manufacturing defect, print error, shipping damage, if you receive the wrong item, or if there is a clear mismatch with the approved order details.
Please note that slight variations in size (typically within 1–2 inches due to manual measurement), color, and print placement are normal production tolerances and are not considered defects.
2. How to request a return (RMA)
Email support@Hiphooves.com within the return window and include:
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Order ID
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Reason
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Clear photos/video of the item and packaging
If approved, we send RMA instructions . Ship back within 10 days after approval. Returns without RMA may be refused.
3. Shipping costs
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Our fault: we cover return shipping (prepaid label or reasonable reimbursement) and provide replacement/refund.
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Change of mind (non-custom only): customer pays return shipping. Original shipping fees are non-refundable once used.
4. Refunds
Refunds are processed according to our Refund Policy after we receive and approve the return.
5. EU 14-day right
EU customers may return eligible non-custom items within 14 days of delivery (unused, tags, original packaging). This does not apply to personalized/made-to-order items unless defective/not as described.
6. Return address
Fulfillment & Returns (Vietnam): Xuan Giang, Nghi Xuan, Ha Tinh 480000, VietNam
7. Contact
Email: support@Hiphooves.com